PURPOSE OF CITIZEN’S CHARTER

To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

I. DENR MANDATE (E.O. 192, s. 1987)

The Department is the primary agency responsible for the conservation, management, development, and proper use of the country’s environment and natural resources, specifically forest and grazing lands, mineral resources, including those in reservation and watershed areas, and lands of the public domain, as well as the licensing and regulation of all natural resources as maybe provided for by law in order to ensure equitable sharing of the benefits derived therefrom for the welfare of the present and future generations of Filipinos.

To accomplish this mandate, the Department shall be guided by the following objectives:

1. Assure the availability and sustainability of the country's natural resources through judicious use and systematic restoration or replacement, whenever possible;
2. Increase the productivity of natural resources in order to meet the demands for forest, mineral, and land resources if a growing population;
3. Enhance the contribution of natural resources for achieving national economic and social development;
4. Promote equitable access to natural resources by the different sectors of the population; and
5. Conserve specific terrestrial and marine areas representative of the Philippine natural and cultural heritage for present and future generations.

II. VISION

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

III. MISSION

To mobilize our citizenry in protecting, conserving, and managing the environment and natural resources for the present and future generations.

IV. SERVICE PLEDGE

We, the Officials and employees of the Department of Environment and Natural Resources, hereby pledge our commitment to:

• Provide efficient, prompt, and corrupt- free services tantamount to the protection, conservation, management of the environment and natural resources;
• Ensure strict compliance to laws, rules and regulations and high degree of professionalism in the conduct of the DENR business and non-business processes; and
• Attend to all applicants or requesting parties who are within the premises of the office prior to end of official working hours and during lunch break.
 

DENR REGIONAL, PENR AND CENR OFFICES

Admin and Finance sector (Internal and External Services)

RO-AF-01

Issuance of Certification of No Records/Appeal/Motion for Reconsideration, etc.

RO-AF-02

Document Authentication for General Circulation Documents

RO-AF-03

Sale of Bidding Documents

RO-AF-04

Processing as to Availability of Funds of Purchase Order, Job Order, Contract of Service and Other Contracts

RO-AF-05     

Processing of Obligation Request and Status (ORS) for all Disbursement Vouchers, Contracts and Other Transactions

RO-AF-06

Processing of Disbursement Voucher (DV)

RO-AF-07

Preparation, Processing and Issuance of Checks/ADA

RO10-AF-01

Processing and Issuance of Leave of Absence

FORESTRY SECTOR (External Services)

RO-F-01

Issuance of Certificate of Tree Plantation Ownership (CTPO)

RO-F-02

Issuance of Self-Monitoring Form (SMF)

RO-F-03

Issuance of Certificate of Verification (COV)

RO-F-04

Application for Chainsaw Registration

RO-F-05

Issuance of Tree Cutting/Earthballing Permit for DPWH Projects

RO-F-06                   

Issuance of Tree Cutting Permit for Planted Trees (Tenured Forestland or Private Land), or Trees (Planted or Naturally Grown) that Pose Threat to Human Lives and Properties

RO-F-07

Issuance of Private Land Timber Permit (PLTP) for Non-premium Species, or Special PLTP (SPLTP) for Premium/Naturally-Grown Trees Within Private/Titled Lands

RO10-F-01

Issuance of Special Land Use Permit (SLUP) For Short-Term Land Use Only (Non-Renewal)

RO10-F-02

Issuance of Forest Land-Use Agreement (FLAg)

RO10-F-03

Issuance of Wood Processing Plant (WPP) Permit (Renewal)

RO10-F-04

Application for Lumber Dealer Permit (new)

RO10-F-05

Seedling Distribution

LANDS SECTOR (External Services)

RO-L-01      

Issuance of Certification of Land Status and/or Certification of Survey Claimant

RO-L-02

Issuance of Survey Authority

RO-L-03

Application for Free Patent (Agricultural)

RO-L-04

Application for Free Patent (Residential)

RO10-L-01

Issuance of Certification of Land Disposition

RO10-L-02

Application for Special Patent (Lands Not Yet Reserved and or/Subject of a Proclamation)

RO10-L-03

Application for Special Patent (School Site)

RO10-L-04

Application for The Issuance of Special Patent (Land Already Covered with Proclamation Per DAO No. 2016-21)

 BIODIVERSITY SECTOR

RO10-B-01

Issuance of Certificate of Wildlife Registration (CWR)

RO10-B-02

Issuance of Wildlife Farm Permit (WFP)

RO10-B-03

Issuance of Wildlife Special Use Permit (WSUP) To Exhibit/Show Fauna for Commercial Purposes

RO10-B-04

Issuance of Gratuitous Permit (GP)

RO10-B-05

Issuance of Non-Cites Permit (Export/Re-Export)

RO10-B-06

Issuance of Wildlife Export Certification (WEC)

RO10-B-07

Issuance of Local Wildlife Transport Permit

 

 
ADMINISTRAVE AND FINANCE DIVISION

 

1.  APPLICATION FOR FREE PATENT

2.  ISSUANCE OF SURVEY AUTHORITY

3.  ISSUANCE OF CERTIFICATE OF TREE PLANTATION OWNERSHIP (CTPO)

4.  ISSUANCE OF CERTIFICATE OF VERIFICATION(CUTTING/ TRANSPORT NON-WOOD FOREST PRODUCTS WITHIN PRIVATE LAND e.g. BAMBOO, VINES, NIPA, ETC.)

5.  ISSUANCE OF CERTIFICATE OF VERIFICATION (CUTTING AND TRANSPORTING OF PLANTED AND NON PREMIUM TREES WITHIN PRIVATE LAND)

6.  APPLICATION FOR CHAINSAW REGISTRATION

7.  PROCESSING OF CITES PERMIT APPLICATIONS FOR THE IMPORT OF WILDLIFE, INC. BY-PRODUCTS AND DERIVATIVES  

8.  PROCESSING OF CITES PERMIT APPLICATIONS FOR THE EXPORT/RE-EXPORT OF WILDLIFE, INCLUDING BY-PRODUCTS AND DERIVATIVES 

9.  RESIDENTIAL FREE PATENT

10. TREE CUTTING PERMIT

CITIZEN CHARTER UPDATES (CY2016)

11. ISSUANCE OF A CERTIFICATION OF NO RECORDS/APPEAL/MOTION FOR RECONSIDERATION, ETC.

12.  DOCUMENT AUTHENTICATION

13.  SALE OF BIDDING DOCUMENTS

14.  PREPARATION OF OBLIGATION REQUEST AND STATUS (ORS) FOR ALL DISBURSEMENT VOUCHERS, CONTRACTS AND OTHER TRANSACTIONS

15a. PROCESSING OF DISBURSEMENT VOUCHER (DV)

15b. PROCESSING OF PURCHASE ORDER, JOB ORDER AND CONTRACT OF SERVICE

16.  PREPARATION, PROCESSING AND ISSUANCE OF CHECKS/ADA